Installation Guide

A step-by-step guide for business owners and team members setting up Say Hello for the first time

Meet the Installation Process

Installing Say Hello is quick and guided. In just a few steps, you’ll:

Getting Started

Pre-Setup Checklist

Before you begin, make sure you have:

Downloading the Say Hello App

1. Choose your platform:

2. Once the app is installed, open it to get started
3. Allow permissions if prompted (e.g., notifications or location)

Creating Your Account

1. Open the Say Hello app
2. Tap Create an Account
3. Enter your name and email
4. Set a secure password
5. Tap Sign Up

1. After login, select New Business
2. Search for your business (Google Business Profile)
3. If not found, enter details manually
4. Fill in required details: Business name, Email address, Website URL, Phone number, Business address
5. Tap Create Business
6. Success message confirms setup

Phone Number Setup

1. Tap Activate Your New Phone System
2. Tap Find a Number
3. Choose up to two numbers (one mobile IVR, optional landline)
4. Enter preferred prefix
5. USA users: replace +44 with “+1 (prefix)”
6. Optional: Add out-of-hours number
7. Review carefully and tap Submit Phone Set-Up

Hours & Services

1. Go to Business & AI Assistant Settings
2. Select Working Hours
3. Add start/end times for each day
4. Calls outside hours go to voicemail unless: You’ve set an out-of-hours number, or You switch off “Respect Working Hours” toggle
5. Tap Save

1. Go to Services
2. Tap + to add a FAQ or Service
3. FAQs: enter question + answer
4. Services: enter name + description
5. Optional: Use in IVR toggle
6. Optional: add routing number
7. Tap Create Service

Adding Team Members

1. Tap profile icon → Settings → Business Users
2. Tap +
3. Enter teammate’s email
4. Choose permissions (default = full)
5. Tap Invite

Finishing Setup

1. Go to Settings → Assistant Preferences
2. Add special instructions (e.g., “Only offer home visits to existing customers”)
3. Tap Save

✓ Ella begins responding to missed calls
✓ Technical Team refines her responses
✓ You’ll be contacted within 7 days for your launch call

Best Practices

Installing Say Hello is quick and guided. In just a few steps, you’ll:

Frequently Asked Questions

Will Say Hello change my existing business number?

No. Your number remains the same. Say Hello adds a virtual “mask” number for tracking.

Do I need both a mobile and a landline?

At least one mobile is required. A landline is recommended but optional.

Can I add more numbers later?

No. Numbers cannot be changed once submitted.

Who sets up Ella, the AI assistant?

The Technical Team configures Ella using your website and preferences.

How long before I can start using Say Hello?

Within seven days, after your launch call.