Book Live Demo

Terms And Conditions

Last updated: 18/06/2026

These Terms and Conditions (“Terms”) govern your access to and use of the Say Hello app (“App”) provided by Add People Limited (“we”, “us”, or “our”) registered in England and Wales (company number 04085958), with registered office at 8 Scott Dr, Altrincham, Cheshire, WA15 8AB.

By downloading, installing, or using the App, you agree to be bound by these Terms.

Our Privacy Policy forms part of these Terms and explains how we collect and use your personal data.

Eligibility

  • You must be 16 or older to use the App.
  • You must provide accurate registration information.
  • You are responsible for maintaining your account security.
  • Only one account per user is permitted.
  • By using the App, you confirm that you have the legal capacity to enter into these Terms.
  • Businesses and individuals using the App are responsible for ensuring compliance with applicable laws regarding AI-generated messages and communications.

Use of the App

The App is a smart assistant for SMEs that helps manage calls, messages, and voicemails.

  • You must be at least 16 years old to use the App.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You agree to provide accurate and complete information during registration and keep it updated.
  • You agree to use the App lawfully and responsibly. You must not:
  • Upload or share content that is illegal, offensive, harmful, discriminatory, or infringes third-party rights.
  • Harass, threaten, or abuse other users.
  • Attempt to hack, disrupt, or damage the App or its systems.
  • Copy, modify, or distribute the App without permission.

We may suspend or terminate accounts that violate these rules.

AI Processing & Limitations

  • The App uses AI to automate responses to calls, messages, and voicemails.
  • AI-generated responses are not guaranteed to be accurate or error-free.
  • You are responsible for reviewing AI responses for accuracy and ensuring compliance with applicable laws, including communication and spam regulations.
  • You grant us a licence to process messages, call recordings, voicemails and transcriptions as necessary to provide the AI assistant service.
  • We are not liable for missed, delayed, or incorrect AI-generated responses beyond general liability limits.

Charges and payment

  • In exchange for the Services provided by Add People, the Client shall pay Add People Ltd. the exact Charges agreed in the signed Contract on or before the specified payment dates, and these charges should be made without set-off or withholding. In addition to the Charges, the Client shall pay Add People Ltd., Value Added Tax (VAT) and/or any other applicable sales taxes at their respective rates. Unless and to the extent otherwise agreed, the Client shall pay each invoice submitted to it by Add People Ltd. in full, and in cleared funds by Direct Debit (Autopay for US clients). In the event that the Client’s business is acquired or receives new ownership, the Charges must still be paid by the Client.
  • These charges stand independently from agreements you make with any third parties, such as advertising platforms. Therefore, the charges must be paid regardless of the advertising spend being paid to those platforms.
  • Without prejudice to any other right or remedy that Add People may have, if the Client fails to pay Add People Ltd. on the due date, we may suspend all Services until payment has been made in full. Add People also reserve the right to charge interest on late payment at a rate of 4% above the base rate.
  • All payments payable to Add People Ltd. under the Contract shall be due immediately upon termination of the Contract, despite any other provision. This term is without prejudice to any right to claim for interest under the law, or any such right under the Contract.
  • Direct Debit Guarantee: visit Direct Debit for information on your Direct Debit rights (Autopay for US clients).
  • You must pay the agreed monthly costs via Direct Debit unless agreed otherwise (Autopay for US clients). If we do not receive the agreed payments, this will affect the delivery of our Services and we may also charge interest on late payments.
  • The agreed costs are separate to the amounts that you pay to the third parties, including advertising platforms and must be paid as per the contract, regardless of the advertising spend amounts.
  • Also, if you cancel your Contract early, you will be required to pay out your remaining payments in full.

Permissions and Access

The App requires certain permissions to function, including:

  • Notifications/SMS/Email: To send push alerts about messages or subscription updates
  • Storage access: To temporarily store AI-processed messages, if applicable
  • You can enable or disable permissions via your device settings. Some features may not function if permissions are disabled.

AI Processing & Limitations

  • The App uses AI to process calls, messages, and voicemails and generate responses.
  • We do not guarantee that AI responses are error-free.
  • Users are responsible for ensuring AI-generated messages comply with applicable laws.
  • We are not liable for missed, delayed, or incorrect AI-generated responses beyond general liability limits.

Your Obligations

  • You agree to use the App in compliance with all applicable laws.
  • You must not attempt to reverse-engineer, modify, or interfere with the App’s functionality.
  • You are responsible for all content sent via the App, including AI-generated messages.
  • You agree not to misuse the service for spamming, harassment, or illegal activity.

Intellectual Property

  • All content, branding, logos, and software within the App are owned by Add People or its licensors.
  • You may not reproduce, distribute, or create derivative works without prior written consent.
  • Any feedback or suggestions you provide may be used by us without obligation.

Termination

  • You may cancel your subscription at any time through the App Store or Google Play.
  • We may suspend or terminate your access if you breach these Terms.
  • Upon termination, any rights granted to you under these Terms immediately cease.

Liability

To the maximum extent permitted by law, we are not liable for:

  • Any indirect, incidental, or consequential damages arising from your use of the App
  • AI errors, missed messages, or delayed responses
  • Nothing in these Terms limits statutory rights you cannot waive under applicable law.

Cookies & Tracking

  • The App may use cookies or similar technology for analytics and performance.
  • You may disable cookies via device or browser settings, but some features may be affected.

Changes to Terms

  • We may update these Terms from time to time.
  • Significant changes will be communicated via the App or email.
  • Continued use of the App after changes constitutes acceptance of the updated Terms.

Governing Law

  • These Terms are governed by English law.
  • Any disputes will be subject to the exclusive jurisdiction of the English courts.

Intellectual Property

  • Where you agree to participate in a case study, client spotlight, testimonial, or other marketing activity, the licence granted above shall extend to cover the use, reproduction, publication, and display of any related content, materials, data, logos, and trade marks for promotional and marketing purposes, including after the termination or expiry of the agreement.